All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, the order can no longer be cancelled.
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Inform us and we will provide a return address and a replacement or refund.
Customers will be responsible for paying return shipping costs.
If your order does not arrive due to factors within your control (e.g. providing the wrong shipping address) a refund will not be issued.
You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do this by contacting us.