Shipping details

Free shipping

We are glad to bring our customers great value and service. That is why we provide free shipping from our warehouses by ePacket or EMS.

Shipping to over 200 countries

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries please contact us for more information.

Lost/missing packages

Your Serenity are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will take responsibility of the original order free of charge.

Customs

We are not responsible for any custom fees once the items has been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may receive custom fees once they arrive in your country.

Shipping times

Shipping time varies by location. These are our estimates:

Location

Estimated Shipping Time

United States & Canada

14-24 Business days

Europe

7-15 Business days

Australia, New Zealand

9-20 Business days

Central & South America

16-26 Business days

Asia

8-15 Business days

Africa

15-30 Business days

 

Max delivery time – 45 business days.

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays

Tracking information

You will receive an email with a tracking number once your order has been shipped, however, sometimes due to free shipping tracking is not available.

My tracking says "No information available at the moment"

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.

If you have any other questions, please contact us and we will do our best to help.